logo MENU
monthly personal underwear needs

Frequently Asked Questions

What is Jeniva Nicole?

Jeniva Nicole is a monthly recurring subscription for women that allows you to cater your preferences to best fit your personal underwear needs. A standard account will be set up on a monthly recurring billing cycle where you will receive (4 pairs of undies for a flat rate of $30 (free shipping in US).

How Does Jeniva Nicole Work?

1. Select your style preference ” Jeniva mix” (combo), “Naughty Nicole” (all thongs, or “full coverage” “Boys rule boy shorts”
2. Select your size (small, medium, large)
3. Add any extras to your bag, such as the Jane bralette (Jeniva members get exclusive pricing)
4. Enter the address you wish to ship to as well as the billing information
5. Wait for your Jeniva Nicole to arrive
Please keep in mind that if you order after the 5th of the month that the order will be grouped with the following months orders.

When should I expect my package?

Shipping starts on the 7th of every month. Due to the high amount of volume, please allow 7 days of shipping transit. You will receive a tracking email when it ships.

Is it Free to join or Cancel?

There are no membership or cancellation fees! You just pay for your monthly Jeniva Nicole.

Can I put a hold on my account?

If you would like to “skip” a month you will first need to log into your account. Once logged in select skip a month at no additional cost.

Can I change my size and style preference?

You can change your size and style at any time by logging into your account (If your monthly order ships before you change your size, the customer will be responsible for shipping items back.

Do you ship international?

We currently don’t ship international